Online Video Visits (Telemedicine) FAQ’s

What is an online video visit (telederm, telemedicine, telehealth)?
An online video visit is like an office visit but it is conducted remotely. In a video visit, you will be seeing your provider on your mobile device or your computer, from the convenience of your home.

What types of appointments can I schedule as a video visits?
Providers can assess symptoms, make a diagnosis, recommend treatment, and send prescriptions electronically to your pharmacy. Follow-up visits with a provider, post-operative appointments, and various dermatology issues (i.e. acne, rash) are all examples of visits that can be done by video chat. Cosmetic and skincare regimen consultations can also be done during a video visit.

What can I expect when I schedule a video visit?
During a video visit, you’ll meet “live” with a Southern Tier Dermatology provider via online video conference from your desktop, smartphone or tablet. Patients will receive simple, step by step instructions after you book your visit.

How can I prepare for my video visit?
Find a quiet place in your home with good lighting where you will have privacy. Make sure to allow access to your video and microphone so that your provider can hear and see you.

Will I have to pay my copay for a video visit?
Yes, you will receive an online bill for your co-payment following your video visit.

Will I be charged a cancellation fee if I need to cancel my video visit?
No cancellation fees are being charged at this time.

How can I schedule a video visit?
Please call  (607) 729-2777  to schedule a video appointment or a future in-office visit.

Does a patient have to meet with a provider in-person before a visit can be conducted via video?
No, the patient can have their first visit with the provider conducted via video.

Will my insurance plan cover a video visit?
Most major insurance plans cover video visits, also known as “telehealth visits”. However, it is important to check with your insurance provider prior to your appointment.

What about Medicare and Medicaid?
Yes, Medicare will reimburse for video visits (they define these as “Medicare telehealth visits”).

How does a video visit work?
The specific and simple details will be texted to you following the booking of your appointment.

If I’m not able to book a video visit with my regular Southern Tier provider, will they be notified about my video visit?
All of the information that you share during your video visit will be updated in your personal health record and shared with your integrated care team.

Is the quality of care on a video visit the same as an in-person visit?
The quality of telemedicine as a method of healthcare delivery is confirmed by decades of research and demonstrations. Telemedicine has been found to be a safe, cost-effective and convenient way to provide healthcare services.

Can I schedule a video visit for a child?
Yes, you may schedule a video visit for a child. A parent/guardian must be available to be present at the time of visit.  Should the parent/guardian be unavailable, they will need to complete the required consent forms prior to the video visit.

What if I need an appointment and I want to see a doctor in-person?
During the Coronavirus pandemic, Southern Tier Dermatology is taking all required precautions to keep patients and staff health and safe.  The offices are currently still open for all regular dermatology appointments.  If it is determined during your video visit that you need an in-person appointment, the provider will make that recommendation and assist you in scheduling an in office appointment.